Terms & Conditions

RALEIGH & CO.WEB SITE TERMS OF USE

Welcome to www.raleighpetgoods.com (the "Website"). Please read these Terms of Use (the "Terms") before using the Website. When you come to www.raleighpetgoods.com and use any part of it you are agreeing to these Terms. If you do not agree with anything you read here, please exit this Website. You may not place an order through this Website unless you agree to be bound by our Terms, our Conditions of Sale (“Conditions”) and Privacy Policy.

  1. This Website is operated by Raleigh & Co. All content that you see here is owned by or licensed to us. It is not for commercial use, and unless we specifically agree, you cannot copy, distribute, publish or alter the Website content.
  2. Within the Website, you may find links or references to third party materials and websites outside www.raleighpetgoods.com. We do not endorse, authorize, or control those websites and therefore accept no liability in respect of the content or your use of those websites.
  3. It is a condition of your using www.raleighpetgoods.com that you have read and consented to the terms of our Privacy Policy. This tells you how we use your personal information.
  4. Raleigh & Co. makes no representations or warranties (express or implied) and we are unable to guarantee the accuracy of information on the Website. We do not accept any liability arising out of reliance on the materials on our Website. Any articles and materials displayed on our Website are provided for information only and are not a substitute for qualified veterinary advice. We recommend that you obtain specific advice in connection with any particular question which you may have concerning your pet.
  5. We may terminate your access to our Website at any time if we decide at our sole discretion that you are in breach of these Terms.
  6. We may change any aspect of www.raleighpetgoods.com at any time without letting you know. You agree to be bound by such updates and you agree to visit this page from time to time to check such changes.

INFORMATION ABOUT US

www.raleighpetgoods.com is a website owned and operated by Raleigh & Co., LLC (registered office 209 Bruce Park Avenue, Greenwich, Ct 06830).

All designs, text, graphics and other contents or arrangements of this Website in whatever format belong to Raleigh & Co. or its licensors. All rights are reserved. Nothing contained on the Website should be construed as granting, by implication, or otherwise, any license or right to use any trademark displayed on the Website without written permission from Raleigh & Co. or such third party that may own the trademarks displayed on the Website. By using the Website you agree to respect the intellectual property rights of Raleigh & Co. and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website. You may, however, download material that is required for the sole purpose of assisting you in placing an order. Such downloaded material may not be used for any purpose other than to assist you in placing an order.

CONDITIONS OF SALE

ORDER CONFIRMATION

All orders for goods are accepted when you receive a confirmation e-mail to this effect. You may wish to print or save this confirmation e-mail for your future reference. The confirmation will include details of your order, including your chosen delivery address. We will send you a further e-mail to let you know that your order has been processed by us and another when it has been dispatched. Please read our Privacy Policy for more information regarding our data handling policy.

PRICE & PAYMENT

All prices are quoted in US Dollars (US$) and are exclusive of delivery charges. Sales tax will be added to orders that are shipped to addresses in Connecticut. All Goods are subject to availability and may be withdrawn at any time. We try to ensure that all prices on display on the Website at www.raleighpet goods.com are accurate. We reserve the right to change any price after you place an order but should we do so, we will inform you before we process your order and you will have the opportunity to cancel the order. However the correct price will always appear on the email that we send to you when we have processed your order. Where Goods are discontinued or cannot for some reason be delivered we will contact you by e-mail or telephone to inform you of this and to suggest an alternative item similar to the one ordered or we may have to cancel your order. Where this is part of a larger order, we will process and dispatch the available Goods to you in the normal manner. All payments must be in US Dollars. We accept payment by Visa, MasterCard and American Express.

LIMITATION OF LIABILITY

We will use all reasonable endeavors to carry out our obligations within a reasonable period of time but will not be liable to you for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations in relation to these terms and conditions, if the delay or failure was due to any cause beyond our reasonable control. We will not be liable to you for any economic loss, which term shall include loss of profits, business, revenue, goodwill or anticipated savings or any special, indirect or consequential loss in connection with the supply of the Goods. No part of these terms is intended to constitute an exclusion of any liability which cannot be excluded under applicable law.

GENERAL

The following general provisions apply both in respect of our Website Terms of Use and Conditions of Sale (“Terms and Conditions”). All notices shall be in writing and may be served by sending them by recorded delivery post to Raleigh & Co. at 209 Bruce Park Avenue, Greenwich, Ct 06830. Nothing in these Terms and Conditions shall give nor is intended to give rights to any third party under the Contracts (Rights of Third Parties) or otherwise. Our failure to insist upon the strict performance of any of your obligations under these terms and conditions shall not be construed as a waiver and shall not affect our rights to require strict performance of such obligations. If any provision of these Terms and Conditions or part thereof is found to be invalid or unenforceable, the invalidity or unenforceability of such provision or part shall not affect any other provision or the remainder of the provision in which such invalid or unenforceable part is contained, which shall remain in full force and effect. Raleigh & Co. may assign or otherwise transfer its rights and obligations under these Terms and Conditions without notice to you. You may not assign or otherwise transfer your rights and obligations under these Terms and Conditions without the express written consent of Raleigh & Co. These Terms and Conditions will in no circumstances create a relationship of agency or partnership between Raleigh & Co. and you. These Terms and Conditions and our Privacy Policy contain the entire agreement between us with respect to our Website. All sales of goods via our website are governed by our Conditions.

Privacy Policy

Important: by submitting personal data manually or in electronic form to Raleigh & Co. and/or by using our website you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.

Introduction to Privacy Policy

This Privacy Policy describes the current policies and practices of Raleigh & Co. (raleighpetgoods.com) with regard to Personal Data collected by us from you directly and/or through www.raleighpetgoods.com ("Website"). The term "Personal Data" refers to personally identifiable information about you, such as your name, e-mail address or mailing address and telephone number.

Notification of Changes to this Policy

We continually improve our methods of communication and add new functionality and features to this Website. Because of these ongoing changes, changes in the law and the changing nature of technology, our data practices will change from time to time. If and when our data practices change, we will (as soon as practicable) post the changes on this Website to notify you of the changes. We encourage you to check this page frequently.

What information do we collect?

You may use this Website to register to receive additional information or services from us. We store the information you give us manually or electronically in our databases. When you register, we ask you for contact information like your name, postal address and e-mail address.

Use of Personal Data

We will process your Personal Data in order to promote our products and services. We will use your personal data to develop the Website to include more material that you may like, and to introduce new features. We process your Personal Data only for specific and limited purposes. We ask only for data that is adequate, relevant and not excessive for those purposes. The purposes for which we will process that data include the following:

It is your choice:

If you do not wish to receive information from us and want to be removed from our standard mailing list, please e-mail us at betsy@raleighpetgoods.com or contact us at 209 Bruce Park Ave, Greenwich, Ct 06830.

Anonymous Data Collected through this Website

We collect anonymous information about the use of our Website. For example, we use technology to track which pages of our Website our visitors view and to compile statistics about our visitors and their use of our Website. We use technology to track how often hyperlinks are used and which pages on our Website our visitors choose to view.

Disclosure of your Personal Data

We do not share, sell or distribute your Personal Data with unrelated third parties, except under these limited circumstances: Personal Data may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your Personal Data in order to handle mailings on our behalf. We may share or transfer the information in our databases to comply with a legal requirement, for the administration of justice, to protect your vital interests, to protect the security or integrity of our databases or this Website, to take precautions against legal liability, or in the event of our sale, merger, reorganization, dissolution or similar event. We may share or transfer the information in our databases for marketing purposes with our associated or subsidiary companies. Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data.

Data Integrity and Security

We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. We keep your Personal Data only for as long as reasonably necessary for the purposes for which it was collected. Our servers and our databases are protected by industry standard security technology, such as network address translation and password protection. Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Link to other Websites

This Website may contain hyperlinks to Websites that are not operated or supervised by us. This privacy policy will not apply to information collected on those sites, so we urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.

Questions

If you have any questions about this Privacy Policy or concerns about the way we process your Personal Data, please contact our office at 209 Bruce Park Ave, Greenwich, CT 06830 or e-mail us at betsy@raleighpetgoods.com

Last updated: June 5, 2015

Delivery & Return Information

Definitions

Goods: the items offered for sale on the Website
We/Us/Our: Raleigh & Co., LLC 209 Bruce Park Avenue, Greenwich, Ct. 06830
You: the buyer of the Goods

Delivery

Your order will usually be delivered by UPS or USPS. Orders will normally be dispatched within 5-7 days. The cost of delivery will be added to your order total before payment is taken. Our minimum delivery charge for delivery to addresses within the continental US is US$9.95 per order. Should a higher charge apply to a particularly heavy or bulky item, we will advise you prior to processing your order that a higher charge applies. Overseas delivery charges will be quoted and charged on a case by case basis. If an item is out of stock, this will be indicated on the Website whenever possible. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 30 days. If we are unable to perform the whole or part of the order due to any cause or event beyond our control we may by notice in writing to you cancel or suspend the order in whole or in part without liability. We may deliver separately the Goods which make up your order. Where we do so, you will only incur one delivery charge. Title to the Goods shall pass to you on payment in full of the price of the Goods.

CANCELLATION, RETURNS & EXCHANGES

ou may return to us any goods that you have ordered for exchange or refund within fourteen days of the day on which you receive the Goods. If you wish to do so, you will have to return any items at your own cost. We will be unable to refund the original shipping cost that was charged to you when you placed your order (unless you are returning the order in its entirety and all the goods ordered were faulty or not as ordered in which case we will refund the original shipping charge). Please obtain proof of mailing as we cannot be held responsible for packages lost on return to us. All goods returned to us must be unused, in their original packaging and in resalable condition. If you have ordered any service from us you have seven days from the day that you place your order in which to cancel. However your right to cancel any service ends when our performance of the service starts even if that is within your cancellation period. In the case of goods returned for refund, payments will be refunded within thirty days of our receiving the goods in good condition. Alternatively, should any goods be unsuitable, we are happy to exchange them or to offer store credit. Should you wish to return any goods for exchange, refund or store credit, you must call or email us in order that we may issue a returns authorization number. We regret that Goods made to your specifications may not be returned unless they are faulty. We are unable to refund gift wrapping charges. All goods should be returned to the following address:

aleigh & Co.
Att: Returns
209 Bruce Park Avenue
Greenwich, CT 06830

Please ensure that all goods returned are suitably packed. We recommend that you insure any goods that are returned to us as we will not be liable for any damage or loss during transit. Please ensure that any goods returned are accompanied by the returns authorization number and your receipt. Please note that, if you return goods that were ordered by another person, any refund due will be made to the person who placed the order.

SHORTAGE AND TRANSIT DAMAGE

You must inspect the Goods at the place and time of delivery and notify us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within ten working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Where Goods prove to be faulty, we will replace them without charge, or give a full refund within 28 days of the date of the delivery. Where Goods are faulty or not as ordered, we will reimburse the cost of delivery back to us should we ask you to return them to us.

TAXES

All prices are quoted in US Dollars (US$). Connecticut sales tax will be added to orders being delivered within Connecticut. If your delivery address is outside Connecticut, no sales tax will be added to your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

The Raleigh & Co. gift card or gift certificate

Gift Card/Certificate Terms and Conditions

The Raleigh & Co. gift card and Gift Certificates are not a credit card, charge card or check.
The gift cards & Gift Certificates can be activated with a minimum value of $25 and have a maximum value of $1000. The gift card can be purchased or redeemed at our company-owned store in the Greenwich, CT and at our company-owned webstores, where permitted by law. Cards may be used in full or part payment. Cards may not be exchanged for cash or change given for transactions. Raleigh & Co.is not responsible for any lost, stolen, or damaged cards. All refunds on purchases made using card will be recredited to the card. These conditions may be amended from time to time.

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